Yuma

Introduction

Yuma is an AI-powered tool specifically crafted to transform customer service operations within the e-commerce landscape. Tailored for Shopify merchants, it aims to streamline customer interactions by automating responses, thereby boosting agent productivity and cutting down operational costs. With a core focus on enhancing overall customer satisfaction, Yuma offers a comprehensive set of features to handle inquiries, manage orders, and address feedback seamlessly.

Features

• Automated Customer Service: Utilizes AI-driven solutions to autonomously respond to customer inquiries, providing round-the-clock support.

• Order and Payment Management: Handles customer order inquiries, including modifications and cancellations, without human intervention.

• Feedback and Review Management: Autonomously addresses feedback on review platforms, safeguarding brand reputation.

• Integration Capabilities: Seamlessly integrates with Shopify and various subscription services, helpdesk tools, and loyalty programs.