Yuma
- AI Business Tools
- 02 Jan, 2024
Introduction
Yuma is an AI-powered tool specifically crafted to transform customer service operations within the e-commerce landscape. Tailored for Shopify merchants, it aims to streamline customer interactions by automating responses, thereby boosting agent productivity and cutting down operational costs. With a core focus on enhancing overall customer satisfaction, Yuma offers a comprehensive set of features to handle inquiries, manage orders, and address feedback seamlessly.
Features
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Automated Customer Service: Utilizes AI-driven solutions to autonomously respond to customer inquiries, providing round-the-clock support.
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Order and Payment Management: Handles customer order inquiries, including modifications and cancellations, without human intervention.
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Feedback and Review Management: Autonomously addresses feedback on review platforms, safeguarding brand reputation.
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Integration Capabilities: Seamlessly integrates with Shopify and various subscription services, helpdesk tools, and loyalty programs.